To speed up the resolution of your issue, please take some time to check the following sections of our documentation to make sure that the solution isn't already known and documented.
Troubleshooting
- Trouble sending or receiving emails
- IMAP Identification Issues
- Missing events
- Autodiscover not found by Android mobile devices
- ADs no longer synchronized
- The Server is Being Used to Send SPAM
- Attachments are too large
- Search and indexing issues
- Synchronization issues with mobile devices
- Resolving issues with Outlook
Knowledge Base
- Changing a BlueMind Server's IP Address
- Changing distributions
- Setting Up the Wazo Plugin
- Setting Up the Xivo/Avencall Plugin
- Customizing Nginx
- Disabling the Kerberos SSO if Connecting from Outside
- Documentation Wazo
- Setting up a simplified login username
- Mettre en place une politique d'expiration des mots de passe
- Editing the BlueMind Homepage
- Multi-calendar feature on smartphones
- Clearing the Client Browser Cache
- Sharing read message status in shared mailboxes
- Custom application logo
- Restoring user or mailshare mailbox contents
- Restoring a user calendar
- Restoring messages deleted by a user
- Retrouver les carnets de domaine dans Outlook
- Transférer une arborescence de messagerie d'un compte vers un autre
Haven't found what you are looking for in any of these pages?
Before you request help from BlueMind support, make sure you have the required information at hand to help us resolve your query as quickly and effectively as possible:
- Subscription number, if you have one.
- Project Name: client name or support partner name. You will have to select your project when you create the ticket – the "BlueMind" project does not entail any ticket processing or resolution requirement by BlueMind.
- Environment Details:
- Exact BlueMind version number
- Operating system and OS version number
- Any other relevant detail (disk space, memory, etc.)
- The ticket's priority level must be assessed accurately:
- Blocking: the production server is down
- Critical: key functionalities of the collaborative email solution isn't working and there is no workaround
- Major: a key functionality of the collaborative email solution isn't working BUT there is a workaround OR a non-key functionality isn't working
- Minor: any other query.
- Gather as many details about the issue as well as the conditions under which it occurs.
For our support team to understand, investigate and reproduce the issue in their environment, you must describe the context and the actions that lead to it in as much detail as possible: user(s) concerned, buttons or hyperlinks clicked, text entered, waiting times, occurrence frequency, etc. - Get the relevant log files:
- go to this page Logs to help you identify log files
- go to the Troubleshooting pages about related subjects.
Overview
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