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This page provides BlueMind compatibility information with web browsers, third-party software and mobile devices. It includes a review of tested and verified devices as well as known issues with some devices or operating systems.

If your device is not listed here, please let us know.

Web Browsers

BlueMind supports the following web browsers, using the latest version available is always recommended:

BrowserMinimum Version
Firefox52.0 ESR
Chromelatest version
Safari5
Internet Explorer11
Microsoft Edgelatest version
Known limitations
Windows XP

BlueMind cannot be used with XP+IE8 or XP+outlook
There's a configuration workaround for BlueMind 3.0 from 3.0.20 but XP is no longer supported for BlueMind 3.5 and 4.0.

Administration consoleNo version of Internet Explorer supports the BlueMind admin console.

Thunderbird

BlueMind supports recent versions of Thunderbird, specifically since version 57.0.

Regardless, we recommend that you install updates as they become available so that you can enjoy its creators' and contributors' upgrades and features.

Outlook

Outlook version32 bits64bits
Outlook 2007 (and older)

Outlook 2010

(1)

(1)

Outlook 2013 (2)

Outlook 2016

(1) How BlueMind works with Outlook 2010 may depend on the BlueMind version and the client workstation update level - please ask us for more details or an ad-hoc assessment

(2) Home&Business, Standard, Professionnal, Professionnal Plus

Outlook features not currently supported

Hybrid mode (cached/online)

Account configuration to download items older than a certain time (e.g.: 1 month).
Recent data is downloaded and kept locally while older data is accessed online.

Recommendation/Workaround:
Use Offline mode

Linked attachmentsAdding attachments or adding them as a link to a file storage location.
Message recall

Cancels sent emails by deleting them from the server queue or by deleting and replacing them by a message notification if they have already been delivered to users' mailboxes.

Shared email folders

Shares a single folder rather than the whole mailbox.

Recommendation/Workaround:
Ask the administrator to create a shared mailbox between the users concerned. 

 Propose new time

Allows users to propose a new time to the organiser when replying to a meeting request.

Recommendation/Workaround:
Decline the invitation and propose a new time in the attached note.

Trash
Retrieving items deleted from the trash folder

Items deleted from the trash folder can still be retrieved from the server (as per storage policy).

Recommendation/Workaround:
Ask the administrator to restore data from a backup 

Restoring items other than emailsRestores events, contacts etc. from the trash folder
Conversation mode

This feature isn't currently included in BlueMind's MAPI. Outlook doesn't group messages by conversation.

However, some messages may be sorted by conversation depending on the third-party client they come from (e.g. Webmail or Thunderbird).


Android

BlueMind works on all Android versions, from version 4.4.2 or above, preferably using the latest version or update offered by the manufacturer or the mobile phone carrier.

The EAS protocol is standard however, due to manufacturer or carrier overlays, some smartphones may experience malfunctions. As our teams are alerted of such issues and we are able to test the devices concerned, we correct the issue and add the smartphone to the list of supported devices.

You should preferably use devices running Android stock: this is a pure Android version, with no manufacturer sublayers or extra pre-installed applications.

Here is the (non exhaustive) list of tested devices that work with BlueMind:

  • Samsung
    • Galaxy S4 (Android 4.2 to 5.0.1)
    • Galaxy S7 (Android 6.0.1 and 7.0)
  • LG
    • Nexus 5 (Android 4.0 to 4.4)
    • G4
Known limitations
Multi-calendar display

Android does not support multiple color-coded calendar display. As a result, shared calendars cannot be displayed by default. Only the user's calendar is shown and works.

You may however enable this functionality to couple it with a third-party application: Multi-calendrier sur les smartphones.

Warning: this only applies to the user's calendars (default calendar and secondary calendar). Shared calendars (user or domain calendars) cannot be viewed on smartphones, even when this feature is enabled.

Draft folder not synchronizedDraft synchronization is available via ActiveSync since version 16 of the protocol. As BlueMind implements version 14, drafts cannot currently be synchronized.
HuaweiHuawei's native calendar application is showing some issues, e.g. appointments being deleted unexpectedly. Until Huawei fixes the issue, we recommend that you not use it and use the Google Calendar application which is available on devices and works properly.
TasksTasks management is only available on Samsung devices through the manufacturer application (named SPlanner or Samsung Calendar depending on the device)

Mac OS X

The CardDav and CalDav protocols are currently verified with native Mac OS X clients only and preferably an up-to-date OS. Given this standard's permissiveness, we are unable to guarantee that it will work properly with other clients using this protocol.

iPhone, iPad

All iPhones and iPads running on iOS 9.3.5 and above have been tested and are supported, without restriction, but we still recommend that you use the latest version available for your device.

Known limitations
Synchronization Period Limitation

For performance reasons, message synchronization is limited to the last 30 days, even if the "synchronize all" option is selected on the device.

Draft folder not synchronizedDraft synchronization is available via ActiveSync since version 16 of the protocol. As BlueMind implements version 14, drafts cannot currently be synchronized.

Windows Phone

BlueMind works on all Windows Phone versions from version 7.10 (Mango, September 2011).

Below is the list of BlueMind-compatible devices:

  • Nokia Lumia 520 (Lumia Black - Windows Phone 8.0)
Known limitations
Limited synchronization timeframeFor performance reasons, message synchronization is limited to the last 30 days, even if the "synchronize all" option is selected on the device.
Draft folder not synchronizedDraft synchronization is available via ActiveSync since version 16 of the protocol. As BlueMind implements version 14, drafts cannot currently be synchronized.

Blackberry

BlueMind works on all Blackberry versions from version 10 (early 2013).

Below is the list of BlueMind-compatible devices:

  • Blackberry Q5
  • Blackberry Q10
Known limitations
Multi-calendar displayBlackberry assigns the same email address to all synchronized calendars, which prevents multiple calendar handling. As a result, shared calendars are not shown, only the user calendar is shown and enabled.
Limited synchronization timeframeFor performance reasons, message synchronization is limited to the last 30 days, even if the "synchronize all" option is selected on the device.
Draft folder not synchronizedDraft synchronization is available via ActiveSync since version 16 of the protocol. As BlueMind implements version 14, drafts cannot currently be synchronized.
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