Below are some things you can investigate and monitor when you are having issues with BlueMind synchronization on mobile devices.
Trouble connecting
Symptoms: Connection fails despite correct server and identifier settings
Actions: Make sure the device has permission to connect to the server:
- Domain-wide permission: you can allow all BlueMind users to connect to a mobile device. To do this, go to System Management > System Configuration > EAS Server tab and check the box "Allow unknown devices":
- User-specific permission: if the permission above isn't enabled, you can allow specific users and specific devices to synchronize with BlueMind. To do this:
- configure the device and make a connection request
- go to the user's administration card > Maintenance tab
The device will be listed with the corresponding row grayed out and no last sync date: - Check the box at the beginning of the row
Note: if domain-wide permission has been enabled, these boxes will not be checked - Confirm the permission request
Note: There is no need to click "Save". The permission is effective immediately. - Restart synchronization on the mobile device
Issues with message synchronization
Symptoms: some folders are missing or inbox contents are not shown
Cause: folder hierarchy is probably corrupt
Actions: you must repair the inbox:
- Run check&repair: go to the user's administration card, Maintenance tab, "Validate User" section, click the "Execute" button:
- If this doesn't work, and the user continues to encounter the same issues, check the EAS logs (
/var/log/bm-eas/eas.log
et/var/log/bm-eas/user-eas-<identifiant>.log
) and core logs (/var/log/bm/core.log
) during check&repair:- check the files at the time when the above operation was carried out
- restart the operation above after putting a tail on the files