Prerequisites

1. Versions:
   
   • BlueMind 4.0 with a subscription
   • Client workstation:
     • Up-to-date Windows 10 
     • Up-to-date Outlook 2013 (or above) 
2. External and autodiscover urls must be available from the workstation via HTTPS: when entered into a browser, they must bring up the BlueMind login page.

Configuring Outlook

• Open Outlook
• Create a new Outlook profile: the account must not be added to an existing profile

• Add a new Email account

  Avertissement
  Do not choose manual configuration

• Enter the user's email address and password:
  
• After a few moments, Outlook announces that the account has been successfully configured:
  
• Check "Change account settings" and click "Next"
• Check "Use Cached Exchange Mode" and slide the cursor to the right all the way to "All":
  
• Click "Finish"

You're all set! Your Outlook account now natively communicates with BlueMind!

Shared mailboxes

Version 4.3 of BlueMind has a mail subscription feature that works the same way as shared calendars and shared address books. This means that you can display shared mailboxes in Outlook with MAPI. 

To do this, just log into your BlueMind account and go to your account settings page > Mail section > Subscriptions tab.

For more details about subscriptions, please go to:

• Shared mailboxes - Subscriptions and third-party software
• Mail preferences - Subscriptions

Known Issues

Error when creating an account because of a wrong saved password

Issue/symptoms: Outlook doesn't let you create an account when you enter a password – Outlook says that the password is wrong. 

Cause: the user has saved a wrong password for this account during a previous attempt to create an account.

Troubleshooting Checks: in the server's log file /var/log/nginx/access.log, you will find lines such as:

192.168.61.133 - - [06/May/2019:16:57:53 +0200] "POST /autodiscover/autodiscover.xml HTTP/1.1" 401 0 "-" "Microsoft Office/16.0 (Windows NT 10.0; Microsoft Outlook 16.0.11601; Pro)"

or

192.168.61.133 - tom@bm.lan [06/May/2019:16:58:31 +0200] "POST /mapi/nspi/?MailboxId=94a5c596-90a8-4985-91fd-57629ee06561@bm.lan HTTP/1.1" 200 149 "-" "Microsoft Office/16.0(Windows NT 10.0; Microsoft Outlook 16.0.11601; Pro)"

This means that a wrong password for tom@bm.lan is being submitted during account creation.

Solution: 

To remove the wrong password:

• make sure that Outlook and the account creation window are closed.
• open the Credential Manager by typing Windows + R
• then "control /name Microsoft.CredentialManager" in the run box:
  
• click OK (or type <Enter>)
• delete entries such as autodiscover.domaine.tld  and MicrosoftOffice16_SSPI:utilisateur@domaine.tld
  E.g. to delete the password for tom@bm.lan:
  

  

Shared mailboxes aren't shown in the list of user folders

Mailshares are shown in the "Public folders" section.

Public folders can be found by clicking the three dots at the bottom of the Outlook navigation pane: