General

What web browsers and versions does BlueMind support?

BlueMind supports the following web browsers:

• Firefox from version ESR 17
• Chrome from version 24
• Internet Explorer from version 8 (except the admin console)
• Safari from version 6

To find out more about compatibility with web browsers, devices and thick clients, please refer to the page Compatibility.

What characters are allowed in passwords?

Passwords can include upper and lower case letters, numbers and special characters. Accented characters may not be used.

ASCII characters can be used, excluding control characters.

How does offline mode work?

What is offline mode?

Offline mode allows you to continue working with BlueMind when your internet connection is lost either voluntarily (using your internet browser's offline mode if allowed or by disconnecting your computer's internet connection) or involuntarily (network disruption, cable unplugged, etc.). New inputs (new contacts, appointments, meeting acceptances, etc.) are saved in the browser and when you are connected again, the data is synchronized with the server and saved in BlueMind.

What applications are supported in offline mode?

Currently, the Contacts, Calendar and Tasks applications are supported.

How do I enable offline mode?

Offline mode is enabled automatically when your browser's internet connection is lost (whether voluntarily or not).

When you're offline, your navigation bar's personal menu is grayed out, and when you open it, it reads "Offline" and its links are disabled:

What web browsers are compatible?

Offline mode is available in Firefox, Chrome and Safari.

Offline mode being reliant on the browser's data storage capacity, some browsers or browser versions do not support his technology (Firefox in Private Mode, Internet Explorer, Edge).

Mail

How can I make BlueMind to my default "mailto:" provider?

"mailto:" links allow you to open your default mail software composer.

To get the BlueMind composer to open when you click a mailto: link, in a web page or an email for example:

• go to BlueMind's advanced settings: in user preferences > Mail section > "Email client advanced settings" link
• in the first section, "User Interface", click the link "Register protocol handler for mailto: links"
• confirm authorization when prompted by the browser

To find out more, please go to the page on Advanced settings.

Unread messages in my sub-folders are only shown when I view said sub-folder

To change this behavior and force BlueMind to retrieve messages from all folders and sub-folders every time it queries the server:

• go to BlueMind's advanced settings: in user preferences > Mail section > " Email client advanced settings" link
• in the section "Mailbox view" check the box "Check all folders for new messages"

To find out more, please go to the page on Advanced settings.

I'd rather reply BELOW the original message 

When you write a message, the original message is quoted underneath by default. To change this and place the original message above the message with your reply below:

• go to BlueMind's advanced settings: in user preferences > Mail section > "Email client advanced settings" link
• in the section "Composing messages", then "Main options", select your choice from the list "When replying":
  • start new message above original
  • start new message below original

To find out more, please go to the page on Advanced settings.

Edit as new message

This option allows you to open a message in the composer, without being shown as a reply or forwarded.

To do this, you have two options:

1. right-click the message in the list > "More actions" > "Edit as new"
2. select the message in the list and click the menu "More actions" above the message list "Edit as new"

I'd like to use different signatures depending on the recipient 

To do this you must create several "Identities" and set up a signature for each. When you send a message, all you will need to do is select the identity you want from the sender box and the corresponding signature will be added.

Identities also allow you to customize the display name as well as the email alias used.

To find out more, go to the page on Identities.

I have reached my mailbox quota but I can't delete messages to reduce its size

This is because when you delete a message using the "delete" button or the "Del" key, it is moved to the trash, and to do this it needs to be copied in a temporary directory. This operation is therefore impossible if the space quota has been reached.  

To free up space in a mailbox whose size quota has been reached, you must delete files directly: select the message(s) you want to delete and type "Shift-Del". You should then be prompted to confirm deletion.

To find out more, go to the page on Mail.

I can't see the priority status of incoming messages

The Mail application incorporates a message priority status column, but it is not shown by default. To display this column:

• Click the "List options" gears button at the top right of the message list
• Check the "Priority" box in the column list
• Click "Save" to confirm.

Note: The column is added and placed in last position.

To find out more about organizing columns, go the page on Mail > chapter 4.1 - Columns and sorting.

My shared mailboxes are not shown in the folders list

In some cases, when a user is given privileges on a shared mailbox, the mailbox is not shown in their folders list. This is due to a bug in the webmail's engine display (Roundcube).

To show these folders, simply display the folders' list action menu:

Having the menu shown on screen should be enough to make the mailbox appear in the list, no further action is required.

Instant messaging

I can't see the instant messaging icon in BlueMind

This means that instant messaging hasn't been enabled on your domain, or the administrator has chosen to restrict this service to certain users only.

Contact your administrator or, if you're an administrator, go to the domain management documentation for information on enabling instant messaging.

I don't know how to clear my conversations history

This is because this feature isn't available in BlueMind's instant messaging application yet.

I get an SSL error when I try to connect to the XMPP server with Thunderbird

This is because since version 38.0, Thunderbird uses DHE keys.

Manual fix

In Thunderbird Preferences > Advanced > Config Editor, set the following settings to 'true':

security.ssl3.dhe_rsa_aes_128_sha
security.ssl3.dhe_rsa_aes_256_sha

A message "Certificate is not trusted because it hasn't been verified by a recognized authority using a secure signature" may appear during connection, this is because BlueMind's SSL certificate is self-signed. Confirm that you want to use this certificate despite this warning.

Plugin fix

Install the following add-on which disables DHE keys https://addons.mozilla.org/en-US/firefox/addon/disable-dhe/

Mobility

When I try to create an account I get the message "Incorrect username or password"

The server and user information entered is correct, and yet this message appears: this means that your administrator has not authorized connection to external devices.

To fix this there are two options:

1. the global administrator can authorize synchronizations for the whole domain in the admin console > System management > System configuration > "EAS server" tab
2. the domain administrator can authorize user-specific synchronizations in the admin console > Directory browser > select the user > "Devices" tab

In order to connect to BlueMind, you need to get help from an administrator.

To find out more, please go to the Administrator's guide > Administration des utilisateurs or Configuration du serveur EAS.

I can't see directory contacts

This is because with the Exchange ActiveSync synchronization protocol, only personal address books are synchronized with smartphone contacts. However, addresses from other address books (Directory, Collected contacts...) can be accessed through the smartphone's search features (contacts, emails...)

For more details, go to the page about your device in the section Synchronizing with mobile phones and tablets.

I can't see one of my secondary calendars or a shared calendar on my Android mobile phone

Calendar

I can't see a calendar that has been shared with me

By default, you are only able to see:

• your calendar
• domain calendars

To see another calendar, you must subscribe to it:

• go to the user settings management section > Calendar > "Subscriptions" tab
• look for the calendar you want using the "Add a calendar" text box
• select the calendar suggested by autocomplete
• confirm by clicking "Save"

For more details, please go to Calendar preferences.

I can only see two colors in the summary even though my appointment has several tags

For readability reasons, calendar appointments only show two colors at the most.
However, if you hover over it with your mouse, all tags are listed in the tooltip.

For more details go to Tags.

Contacts

I

Two internal contacts (both of whose addresses are on the domain name) cannot have the same email address. As a result, directory contacts cannot be copied to another address book.

I am unable to create a contact with a BlueMind email address

You cannot create contacts with an email address with the BlueMind domain name. Only administrators are able to create users (rather than contacts) by assigning them an email address on the domain. These then appear in the directory.

I can only see two colors in the summary even though my contact has several tags

For readability reasons, summary contact cards only show two colors at the most.
However, if you hover over it with your mouse, all tags are listed in the tooltip.

For more details go to Les étiquettes (tags).

Administration

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I have lost the setup wizard password

You can change the setup wizard password either through the admin console or in command line, even if you do not know the old password. There are two ways of recovering it:

1. Access the administration console as global administrator admin0 go to System management > System configuration > "Reverse proxy" tab: enter the new password and save.
2. If you no longer have access to the administration console (after BlueMind upgrade, for example), use command line in console mode:
   

   • log into the BlueMind server as root and type the following command:

     rm -f /etc/nginx/sw.htpasswd; htpasswd -b -c /etc/nginx/sw.htpasswd admin admin

   • log into the /setup URL using admin/admin as username and password
     This step is necessary even if you have not reached the update step yet.

I have lost the superadministrator admin0 password

From BlueMind 3.5.11 the Admin-CLI client allows you to configure a password without knowing the admin0 password.

Once the tool is installed, type the following command line:

bm-cli user update admin0@global.virt --password "NewPassword"

Scheduled jobs are no longer running

This issue typically occurs after an update during which the bm-setup-wizard package was uninstalled.

To check this, the command below should not return anything:

dpkg -l | grep bm-setup

If the package does not appear, install it.

If the package is present, contact BlueMind support or ask for help on the forum.

The login ID entered for a new user is invalid

New login IDs for new users must comply with the following rules:

• Maximum length: 64 characters
• Allowed characters are:
  • lower-case letters from a to z
  • numbers from 0 to 9
  • the following special characters: . (full stop), - (hyphen), _ (underscore)
• Special characters cannot be placed first

Thunderbird

I want to empty Thunderbird's browser cache

When restarting the connector fails to resolve display issues, in particular if an error is visible in logs, you can reset the cache manually:

• in Thunderbird, open the calendar tab
• go to Tools > Clear Recent History
• select "Everything" in the drop-down menu and check all the boxes
• click "Clear now"
• close Thunderbird's calendar tab

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Outlook

I am unable to create a sub-folder in my Inbox

This is due to a server restriction which cannot be configured or modified: the inbox isn't the root folder in the folder hierarchy.

Users can however create as many folders – and subfolders – as they want provided the folders are created at the same level as the inbox rather than as child-folders.

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outlook-logs outlook-logs

I need to retrieve Outlook logs

Two types of logs can be useful:

• BlueMind connector logs, for calendar and contact synchronization issues

• IMAP logs, for problems sending and receiving emails

BlueMind Connector Logs

In order to retrieve the appropriate logs, you must first enable advanced logging.

To do this:

• Go to advanced options:
  
  • Outlook 2007: " Tools/Options" menu > "BlueMind" tab > "Advanced options" button.
  • Outlook 2010 and above: "File" menu > "BlueMind" tab > "Advanced" button.
• Check the "Enable advanced logging" box:
  
• Replay the scenario that triggered the issue.

Once this is done, you can retrieve the logs you need. They are located in the BlueMind folder in your temporary files folder:

• Open Windows explorer and enter the following text in the address bar:

  Bloc de code
  %TEMP%\BlueMind

• Type <Enter> to confirm.
  This takes you straight to the folder.

• Logs are located in the file bm-connector-outlook-log.*

IMAP logs

As for the BlueMind connector logs, you must enable advanced logging in order to collect as much information as possible.

To do this:

• Outlook 2007:

  1. Go to the "Tools" menu > "Options" > "Other" tab > Advanced options

  2. Check the "Enable logging (troubleshooting)" box

  3. Quit and restart Outlook
     

• Outlook 2010 and above:
  

  1. Go to File > Options > Advanced options

  2. In "Other", check the "Enable troubleshooting logging (requires restarting Outlook)" box

  3. Exit and restart Outlook.

Next, regardless of the Outlook version you are using:

• Rerun the scenario that triggers the issue
• Exit Outlook to make sure that all the data is written to the log file

Once this is done, you can retrieve the logs in your temporary logging folder:

• Open Windows explorer and type the text below in the address bar:

  Bloc de code
  %TEMP%\Outlook Logging

• Type <Enter> to confirm
  This takes you straight to the folder concerned.

• The files you might want to retrieve are:
  • the SMTP log folder, for outgoing messages: emailaddress-Outgoing-date-time.log
  • the IMAP log file, for incoming messages: IMAP-emailaddress-Incoming-date-time.log

To find out more about Outlook logging and logging files: https://support.office.com/en-us/article/What-is-the-Enable-logging-troubleshooting-option-0fdc446d-d1d4-42c7-bd73-74ffd4034af5?fromAR=1&omkt=en-US&ui=en-US&rs=en-US&ad=US

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outlook-version outlook-version

Where can I find which version of the connector is installed on my machine?

To find out which version of the connector installed on your machine, hover on the BlueMind synchronization logo in Outlook with your mouse (don't click): a tooltip showing the connector version is displayed:

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