Configuring Xivo

• create a Xuc user in Services -> IPBX -> Users
• enable the Xivo client for this user using the following:
  • login: xuc
  • password: 0000

• create a Web Services user in Configuration > Web Services Access using the following settings:

  • Login: xivows
  • Password: xivows
  • Host: empty
• Make sure that Multiqueues call stats sharing is enabled in Services > Ipbx > Advanced configuration > Queues

Installing the XiVO plugin for BlueMind

Prerequisite

The XUC service must be installed on the Avencall server and set up on port 8090.

/etc/xuc/xuc.conf contents:

XivoWs {
    enabled=true
}
 
api {
    eventUrl = "http://<bluemind.srv.ip:9091/xivo/1.0/event/domain.tld/dropbox/"
}
 
xucami {
    enabled = false
}

Procedure

1. Install the required packages:

   Bloc de code
   title Debian/Ubuntu
   aptitude install bm-plugin-core-cti-xivo bm-xivobridge bm-plugin-webserver-cti

   Bloc de code
   title RedHat/CentOS
   yum install bm-plugin-core-cti-xivo bm-xivobridge bm-plugin-webserver-cti

   Info
   In the case of a distributed installation, the bm-plugin-webserver-cti package must be installed on the server hosting the bm-webserver service.

2. Once they are installed, restart BlueMind:

   Bloc de code
   # bmctl restart

3. Modify the file /etc/bm/xivo.ini with the following information:

   Bloc de code
   api.key=<xuc_api_key> xuc.host=<xuc_host>:8090

   Note: XUC's default port is 8090 but it might be 9000 on old XUC server versions
   

Configuration in BlueMind

Adding the CTI server role

• Log into BlueMind as global admin0.
• Go to System Management > Application's servers.
• Select the BlueMind server you want to configure as the CTI relay.
• In the "Server roles" tab, "Telephony" section, check the box "Unified communication server":
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• Save this new configuration.

Domain Configuration

Still logged in as global admin0:

• Go to System Management > Modify Domain.
• Select the domain you want to set up to use Xivo.
• In the "Telephony" tab, select enter the relay server:
  Image RemovedImage Added
• Save this configuration.

Running a configuration test

You can test this configuration by simulating a XIVO event using CURL:

curl -X POST -H 'Content-Type: application/json' http://#BLUEMIND:9091/xivo/1.0/event/#DOMAIN/dropbox/ -d '{"username":"#LOGIN","status":#STATUS}'

with:

• #BLUEMIND: BlueMind url
• #DOMAIN : concerned domain (for example blue-mind.net)
• #LOGIN: user login (excluding the domain)
• #STATUS: phone status.

Supported statuses are:

• 0: available (green)
• 2: busy (red)
• 8: ringing (blinking red)

Uses and integration

To know more about using and integrating telephony in BlueMind, please see user's guide pages:

• Telephony
• Instant Messaging