General

What web browsers and versions does BlueMind support?

BlueMind supports the following web browsers:

• Firefox from version ESR 17
• Chrome from version 24
• Internet Explorer from version 8 (except the admin console)
• Safari from version 6

To find out more about compatibility with web browsers, devices and thick clients compatibility, please refer to the page Compatibility.

Mail

How can I make BlueMind to my default "mailto:" provider?

"mailto:" links allow you to open your default mail software composer directly.

To get the BlueMind composer to open when you click on a mailto: link in a web page or an email , for example:

• go to BlueMind's advanced settings: in user preferences > Mail section section > "Email client advanced settings" link
• in the first section, "User Interface", click the link "Register protocol handler for mailto: links"
• confirm authorization when prompted by the browser

To find out more, please go to the page Advanced settings.

Unread messages in my sub-folders are only shown when I view said sub-folder

To change this behavior and force BlueMind to retrieve messages from all folders and sub-folders every time it queries the server:

• go to BlueMind's advanced settings: in user preferences > Mail section section > "Email client advanced settings" link
• in the section "Mailbox view" check the box "Check all folders for new messages"

To find out more, please go to the page Advanced settings.

I'd rather reply BELOW the original message 

By default, when When you write a message, the original message is quoted underneath by default. To change this and place the original message at the top of the message with your reply below:

• go to BlueMind's advanced settings: in user preferences > Mail section > "Email client advanced settings" link
• in the section "Composing messages", then "Main options", select your choice from the list "When replying":
  • start new message above original
  • start new message below original

To find out more, please go to the page Advanced settings.

Edit as new message

This option allows you to open a message in the composer, without being shown as a reply or forwarded.

To do this, you have several options:

1. right-click the message in the list > "More actions" > "Edit as new"
2. select the message in the list and click the menu "More actions" above the message list "Edit as new"

I'd like to use different signatures depending on the recipient 

To do this you must create several "Identities" and set up the signature you want for each. When you send a message, all you will need to do is select the identity you want from the sender box and the corresponding signature will be added.

Identities also allow you to customize the display name as well as the email alias used.

To find out more, go to the page Identities.

I have reached my mailbox quota but I can't delete messages to reduce its size

This is because when you delete a message using the "delete" button or the "Del" key, it is moved to the trash and to do this it needs to be copied in a temporary directory. This operation is therefore impossible if the space quota has been reached.  

To free up space in a mailbox whose size quota has been reached, you must delete files directly: select the message(s) you want to delete and type "Shift-Del". You should then be prompted to confirm deletion.

To find out more, go to the page La messagerie Mail.

I can't see the priority status of incoming messages

To display messages' priority status in the message list, the Mail application features incorporates a column but it is not shown by default. To display this column:

• Click the gears "List options" button at the top right of the message list
• Check the "Priority" box in the column list
• Click "Save" to confirm

Note: The column is added and placed in last position.

To find out more about organizing columns, go the page La messagerie Mail > chapter 4.1 - Columns and sorting.

My shared mailboxes are not shown in the folders list

In some cases, when a user is given privileges on a shared mailbox, the mailbox is not shown in their folders list. This is due to a bug in the webmail's engine display (Roundcube).

To show these folders, simply display the folders' list action menu:

Having the menu shown on screen should be enough to make the mailbox appear in the list, no further action is required.

Instant messaging

I can't see the instant messaging icon in BlueMind

This means that instant messaging hasn't been enabled on your domain, or the administrator has chosen to limit this service to certain users only.

Contact your administrator or, if you're an administrator, go to the domain management documentation for information on enabling instant messaging.

I don't know how to clear my conversations history

That's right, this feature isn't available in BlueMind's instant messaging application yet.

Mobility

When I try to create an account I get the message "Incorrect username or password"

The server and user information entered is correct, and yet this message appears: this means that your administrator has not authorized connections connection to external devices.

To fix this there are you have two solutionsoptions:

1. the global administrator can authorize synchronizations for the whole domain in the admin console > System management > System configuration > "EAS server" tab
2. the domain administrator can authorize user-specific synchronizations in the admin console > Directory browser > select the user > "Devices" tab

In order to connect to BlueMind, you need to get help from an administrator.

To find out more, please go to the Administrator's guide > Les utilisateurs ou Configuration du serveur EAS.

I can't see my sub-folders on my smartphone

That's right, with the Exchange ActiveSync synchronization protocol, only first-tier directories (inbox, drafts, outbox, sent items, trash) are synchronized, user-created sub-directories are not shown.

To be able to access all directories, you must use IMAP synchronization which is however restricted to email messages synchronization. Contacts and calendars will not be shown.

To find out more, go to the page about your device in the section Synchronisation des périphériques externes.

Since BlueMind version 3.0.2, sub-folders are also synchronized with the EAS protocol and should be shown. On some devices, this requires you to click the "view all folders" to access thembutton.

I can't see directory contacts

That's right, with the Exchange ActiveSync synchronization protocol, only personal address books are synchronized with smartphone contacts. However, addresses from other address books (Directory, Collected contacts...) can be accessed through the smartphone's search features (contacts, emails...)

For more details, go to the page for your device in the section Synchronizing with mobile phones and tablets.

Calendar

I can't see a calendar that has been shared with me

By default, users you are only able to see:

• their your calendar
• domain calendars

To display another calendar, you must subscribe to it:

• go to the user settings management section > Calendar > "Subscriptions" tab
• look for the calendar you want using the "Add a calendar" text box
• select the calendar suggested by autocomplete
• confirm by clicking "Save"

For more details, please go to Calendar preferences.

I can only see two colors in the summary even though my appointment has several tags

That's right. For readability reasons, calendar appointments only show two colors at the most.
However, if you hover over it with your mouse, all tags are listed in the tooltip.

For more details go to Les étiquettes (tags)Tags.

Contacts

I am unable to copy a user to one of my personal address books

Two internal contacts (both of whose address is addresses are on the domain name) cannot have the same email address. As a result, directory contacts cannot be copied to another address book. .

I am unable to create a contact with

a BlueMind email address

You cannot create contacts A contact cannot be created with an email address on with the BlueMind domain email addressname. Only administrators are able to create users (rather than contacts) by assigning them an email address on the domain. These then appear in the directory.

I can only see two colors in the summary even though my contact has several tags

That's right. For readability reasons, summary contact cards only show two colors at the most.
However, if you hover over it with your mouse, all tags are listed in the tooltip.

For more details go to Les étiquettes (tags).

Administration

I have lost the setup wizard's password

You can change the setup wizard's password either through the admin console or in command line, even if you do not know the old password. To do this, please go to the page Mise à jour de BlueMind - chapter 1.1 : Prerequisite: access to the setup wizard.

Scheduled jobs are no longer running

This issue typically occurs after an update during which the bm-setup-wizard package was uninstalled.

To check this, the command below should not return anything:

dpkg -l | grep bm-setup

If the package does not appear, install it.

If the package is present, contact BlueMind support or ask for help on the forum.