- create a Xuc user in Services -> IPBX -> Users
- enable the Xivo client for this user using the following:
- login: xuc
- password: 0000
create a Web Services user in Configuration > Web Services Access using the following settings:
- Login: xivows
- Password: xivows
- Host: empty
- Make sure that Multiqueues call stats sharing is enabled in Services > Ipbx > Advanced configuration > Queues
Installing the XiVO plugin for BlueMind
The XUC service must be installed on the Avencall server and set up on port 8090.
Install the required packages:
In the case of a distributed installation, the
bm-plugin-webserver-ctipackage must be installed on the server hosting the
Once they are installed, restart BlueMind:
Modify the file
/etc/bm/xivo.iniwith the following information:
Note: XUC's default port is 8090 but it might be 9000 on old XUC server versions
Configuration in BlueMind
Adding the CTI server role
- Log into BlueMind as global admin0.
- Go to System Management > Application's servers.
- Select the BlueMind server you want to configure as the CTI relay.
- In the "Server roles" tab, "Telephony" section, check the box "Unified communication server":
- Save this new configuration.
Still logged in as global admin0:
- Go to System Management > Modify Domain.
- Select the domain you want to set up to use Xivo.
- In the "Telephony" tab, select the relay server:
- Save this configuration.
Running a configuration test
You can test this configuration by simulating a XIVO event using CURL:
- #BLUEMIND: BlueMind url
- #DOMAIN : concerned domain (for example blue-mind.net)
- #LOGIN: user login (excluding the domain)
- #STATUS: phone status.
Supported statuses are:
- 0: available (green)
- 2: busy (red)
- 8: ringing (blinking red)
Uses and integration
To know more about using and integrating telephony in BlueMind, please see user's guide pages: